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Saturday, September 5, 2009

The Many Benefits Of Automotive Service Trainer

By Johnny Simmona

There are many people who have dreamed of working in the field of automotives. The problem is that working on cars and getting dirty does not appeal to everyone. Thankfully, automotive service adviser trainer will allow for a great career in the field you've always dreamt of.

Service consulting is a very popular and ever growing career. There are many different factors that go in to such a job and anyone who is in possession of communication skills is a good candidate. After all, you will be required to talk to customers every day and handle many different administrative tasks as well.

By far the most vital job performed in this great career is listening to all of the things that each customer has to say. They may be praising everyone in the dealership or they could have found themselves dissatisfied with the service provided and be passing on their anger to you. No matter which way they feel it will be up to you to listen.

There is plenty of professional training that goes with becoming a service provider and one of the most crucial certifications that you will have to acquire will be the NATEF. You can usually find classes at your local college and can easily complete the program in a timely manner. Be advised that some employers could also ask that you get an ASE certificate.

Duties

In order to get a position as an automotive service adviser trainer you will need a couple years experience in both dealership relations and automotive technology. Along with all of this there will be specific duties that advisors will have to take on.

Extended hours will be one thing that you have to get used to. Most dealerships will require that you come early and stay late each and every day. Being able to deal with such a hectic schedule is crucial to this type of work.

Customer service will be priority one for anyone who works in this field. You will not only be asked to meet with the clients, but also need to schedule and keep daily appointments and provide them with the information they need no matter what they are asking.

The importance of organization cannot be stressed enough. There will be scheduling to keep track of as well as paperwork to keep track of. You will also be required to follow up on all jobs and services being provided to each customer.

With any job there are going to be instances where a delay cannot be avoided. It could be that a part has not come in or the dealership may be shorthanded on service technicians. Whatever the cause for any type of hold up you are responsible for following up with it. Your responsibility will involve keeping the customer updated with any information that you can provide as well as letting the tech know the status of an incoming part. - 21392

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